Unlock efficiency: Save time with smarter document processing

Raiffeisen Leasing has been operating in BIH since 2004 as part of the Raiffeisen International Group. The company provides both financial and operating leasing for vehicles and equipment.
Belma Hodžić Executive Director, Raiffeisen Leasing d.o.o. Sarajevo

SCAN2X HAS MET ALL OUR REQUIREMENTS. NOW WE SCAN THE DOCUMENT, AND THE SYSTEM AUTOMATICALLY RECOGNISES WHAT TYPE IT IS, SPLITS THEM AND SENDS THEM TO THE RIGHT PLACE.

Challenges in Document Processing

At Raiffeisen Leasing, smooth operations are key to delivering quality service. Fast and efficient application processing directly affects customer satisfaction and contract turnaround times.

However, managing requests had become difficult, with applications coming in via various channels.This fragmented approach led to bottlenecks in processing.

Key Challenges in Document Processing:

● Too much manual work with documents could take up to an hour per client.

● Inconsistent input formats: Documents arrived via email, phone, or paper.

● Reduced focus on clients: In 2024, employees spent up to 9% of their working time just scanning and archiving, impacting overall productivity.

● Higher risk of errors: Manual steps increased the chance of mistakes.

Implementing a Smart Solution

Local Canon partner C-Servis Sarajevo, with whom Raiffeisen Leasing has cooperated for over 20 years, proposed Scan2X as the ideal solution to improve status documentation processing.

Scan2X simplifies and speeds up the workflow with:

● Automatic Document Recognition (ADR) and smart document splitting/merging

● Real-time checks at the point of entry to reduce errors

● Seamless export to the OWIS DMS and automatic email notifications

● Support for digital signatures and a powerful 64-bit architecture

Fully integrated with OWIS DMS, Scan2X also works smoothly with Raiffeisen’s existing Canon infrastructure, which continues to provide secure authentication and follow-me printing — making the move to smart scanning effortless.

How does the new system work?

Step 1

The employee scans or imports a digital file.

Step 2

Scan2X automatically recognizes the document (ID cards, contracts, bank statements, etc.), splits/names it and applies validations at the time of entry.

Step 3

The document is automatically archived to the correct destination.

Step 4

Each entry clearly shows who entered what and when, which is crucial for compliance and data security.

Nedim Milišić Director, Raiffeisen Leasing d.o.o. Sarajevo

IT’S NOT JUST FASTER — IT’S SMARTER. SCAN2X HELPS US ACHIEVE MORE WITH LESS EFFORT.

Results

By combining advanced technology with Raiffeisen Leasing’s trusted Canon infrastructure, the team achieved stable operations, quick adoption, and measurable results — all within a single planning cycle.

● Efficiency boost: Time spent on scanning and archiving dropped from 9% to under 2% of working hours.

● More time for clients: Over 9 hours saved per employee each month

● Business growth: These improvements contributed to an 8.5% year-over-year increase in volume.

● Fewer errors

● Consistent workflow

● Audit trail: Every step is logged

The automation of the entire process reduced manual workload and errors, freeing up time and boosting commercial capacity.

Scan2X

Intelligent document capture solution that makes scanning simple for everyone.

Always be one step ahead of the client and offer them a first-class user experience.